I had no heat or hot water and had been left in the lurch by another boiler servicing company. I called Ross for help and advice. He told me how to get hot water to tide me over until he could get there. He arrived at 7:15 the following morning, identified the problem, completed a temporary fix and had everything up and running by 8:15. Parts were ordered overnight to do the proper repair and he came back the following afternoon to complete the job. Ross talked and texted with me over the course of these two days to gather all the info about the failed pump and also to help me to reset my system and keep it going until he got there. Also texted me the following day to ensure everything was still working! Great response; good communication; lots of effort to ensure I had at least some hot water/ heating until the full repair could be completed - I would highly recommend Ross and Hot Energy Services!
Ross has been amazing! He has installed a new tank and pump to increase the cold water pressure in my home along with a new pressurised hot water system. What Ross maybe didn't fully appreciate is that nothing is ever simple in my 140 year old house! He took time to work through all the problems (none of which were of his making) and didn't leave until the job was completed to his satisfaction. He left everything immaculate, including not only the outside area which had been dug up but all the internal fittings in my linen cupboard. Not only is Ross incredibly knowledgeable and skilled but he is also a logical thinker and an ace detective. He gets to the bottom of a problem and works out the best solution... and all with good humour. I can highly recommend Ross and Hot Energy Services, he is a true professional; extremely knowledgeable and incredibly helpful.... something of a rarity these days!
I needed a plumber to fit a new sink and toilet and it needed to be done quickly. I spoke to Ross on Thursday night and he said he would squeeze me in on Saturday morning. He arrived on time and was very pleasant. He fitted them but as they were slightly different sizes to what had been in before there were gaps around the pedestals. Ross tweaked them and used a bit of silicone and ended up making a fantastic job. He even fixed a splash guard to the kitchen wall for me while he was there. He threw in a set of taps for free aswell! He charged me a lot less than I was quoted by another plumber who hadn't even seen the job but knew I was in a hurry to get it done! Really nice guy and a great plumber. I would have no problem recommending him!
A massive Thank You to Ross and his team for removing my System Boiler and installing a Combi boiler for me yesterday. The job was done to a very high standard. Superb indeed! I highly recommend Hot Energy Services for their reliability and expertise as well as their competitive quote. Ross did exactly according to his quote. Very trustworthy. Ross arrived on time. They fully covered my beige carpets. Both water tanks and its installation were removed and when they finished installing my new combi boiler, removed every bit of waste, hence left my property so tidy and really spotless. I always expect a high standard of service and Hot Energy Services did not disappoint me. I am so pleased I chose Hot Energy Services over other companies which I received quotes from. Apart from being professional and excellent in their profession, they were all so polite and courteous. I really cannot praise them enough. Thank you all!
We used Hot Energy Services to replace our 15 year old Vaillant combi boiler. We opted for another Vaillant and took advantage of the 10 Year parts and labour warranty being offered. The fitters arrived in time, put down dust sheets, and removed and fitted the boiler in a day, only having to return for a couple of hours the following day to enable the electrician to connect the supplies and run commissioning tests. I am an engineering technician by trade and so I can confidently say that the workmanship is spot on. The lads removed their shoes when running up and down stairs to fill/bleed the rads. At the end of the job, all rubbish was removed and the area left spotless. I cannot hesitate to recommend them, I am very pleased with the job from start to finish.
The work was carried out to a very high standard. From our first contact with Montali to the completion of the work this was a very efficient and smooth running job. The engineers were on time, courteous and very efficient. When the job was completed Ross explained the controls on the boiler and advised on the most efficient use of the system. The old boiler and radiators were uplifted the same day. We would have no hesitation to recommend Hot Energy Services.